Shipping & Returns

Shipping Rates

Free Shipping Order over 50Euro for USA Orders will be shipped either USPS First-Class or USPS Priority Mail based on Size of order and item. Larger items such as controllers and accessories are shipped via Priority Mail. All USA orders will come with Delivery Confirmation tracking numbers. 

Free Shipping Order over 50Euro within Canada will be shipped via Canada Post Lettermail or Canada Post Expedited based on Size of order and items. Larger items such as controllers and accessories are shipped via Expedited with Tracking.

Free Shipping Order over 50Euro for International orders are shipped via Airmail or DHL Ecommerce with Tracking based on Size of order and items. 

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INTERNATIONAL AIRMAIL WITH TRACKING : This service varies on country per item. Larger items may cost more due to size. Please see your rate at checkout. This service usually takes 14-28 business days to most parts of the world. This option does offer tracking. Tracking may not appear to work same day as shipped as there is an additional few days of processing time. The parcel is insured in case of loss.

 

 

Returns

Items can only be returned for exchange or refund if they are in their original packaging and have no damage. A 15% Restocking fee is charged on the item which also includes the transaction processing fee.

Items can only be exchanged or refunded at the expense of the customer with regards to sending the item back to our facilities and re-shipment of the new item. MiniRetroArcadeMachine may only exchange items if the item is received in the original sealed packaging and in identical condition that it was dispatched from our facilities.

MiniRetroArcadeMachine is not responsible for lost items being sent back to us. Please use an insured courier with tracking information to avoid such an occurrence. 

MiniRetroArcadeMachine is will not be responsible for any incurred cost to the consumer for shipping items back to us and re-shipment if needed to the consumer.

For defective returns please see warranty for details.